Resolved after 6 hours 6 minutes, affecting App and Wipster Review Panel, on November 8, 2021.
A fix has been implemented in both the Eastern and Western US servers. All users should be able to access the platform. We are monitoring the server status closely.
Affected components
Update timeline
- investigating Nov 08, 2021, 03:40 PM UTC
We have a large number of users reporting that the Wipster app is inaccessible. We are investigating the issue.
- investigating Nov 08, 2021, 04:22 PM UTC
We are continuing to investigate this issue.
- investigating Nov 08, 2021, 05:28 PM UTC
We are continuing to investigate this issue and have escalated with our third-party providers.
- investigating Nov 08, 2021, 05:32 PM UTC
We are continuing to investigate this issue.
- investigating Nov 08, 2021, 06:45 PM UTC
We apologize for the continued outage. We are working closely with the Microsoft Azure engineering team to resolve this as quickly as possible.
- identified Nov 08, 2021, 07:22 PM UTC
The issue has been identified and we are currently working on a fix. Some users may now be able to access the app.
- identified Nov 08, 2021, 07:27 PM UTC
Our users closest to the Western US will be able to use the app. Our server in the Eastern US will come back online shortly.
- monitoring Nov 08, 2021, 07:32 PM UTC
A fix has been implemented in both the Eastern and Western US servers. All users should be able to access the platform. We are monitoring the server status closely.
- resolved Nov 08, 2021, 09:47 PM UTC
This incident has been resolved.
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