Wiley Knewton Alta incident

Course Creation/Editing Issue

Resolved after 3 hours 17 minutes, on September 23, 2015.

resolved Sep 23, 2015, 07:35 PM UTC

On September 23rd, the Knewton Technology Team detected and resolved two issues affecting Knewton.com. They began at 14:40 UTC and were resolved as of 17:08 UTC. During this time, some users may have experienced errors in creating and editing courses. Users may also have experienced issues logging into or accessing Knewton.com between 16:44 UTC and 16:50 UTC. Both of these issues have now been resolved and the website is functioning properly.

Started
Sep 23, 2015, 04:18 PM UTC
Resolved
Sep 23, 2015, 07:35 PM UTC
Duration
3h 17m
Detected by Pingoru
Sep 23, 2015, 04:18 PM UTC

Update timeline

  1. investigating Sep 23, 2015, 04:18 PM UTC

    On September 23rd, the Knewton Technology Team detected an issue affecting the creation and editing of courses. It began at 14:40 UTC, and we're currently looking into the issue. We will provide an update on this page as soon as we have more information. Thank you for your patience.

  2. resolved Sep 23, 2015, 07:35 PM UTC

    On September 23rd, the Knewton Technology Team detected and resolved two issues affecting Knewton.com. They began at 14:40 UTC and were resolved as of 17:08 UTC. During this time, some users may have experienced errors in creating and editing courses. Users may also have experienced issues logging into or accessing Knewton.com between 16:44 UTC and 16:50 UTC. Both of these issues have now been resolved and the website is functioning properly.

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