Wiley Knewton Alta incident

Issue in Knewton.com

Resolved after 1 hour 3 minutes, on July 29, 2016.

postmortem Jul 31, 2018, 05:06 PM UTC

On July 29th, 2016, the Knewton Technology Team resolved an issue affecting Knewton.com. It began at 12:00 UTC and was resolved as of 12:45 UTC. During this time, users may have had difficulty logging in or accessing Knewton.com. Operations returned to normal at 12:45 UTC.

Started
Jul 29, 2016, 12:26 PM UTC
Resolved
Jul 29, 2016, 01:30 PM UTC
Duration
1h 3m
Detected by Pingoru
Jul 29, 2016, 12:26 PM UTC

Update timeline

  1. investigating Jul 29, 2016, 12:26 PM UTC

    On July 29th, 2016, the Knewton Technology Team detected an issue affecting Knewton.com. It began at 12:00 UTC, and we're currently looking into the issue. We will provide an update on this page as soon as we have more information. Thanks for your patience.

  2. resolved Jul 29, 2016, 01:30 PM UTC

    On July 29th, 2016, the Knewton Technology Team resolved an issue affecting Knewton.com. It began at 12:00 UTC and was resolved as of 12:45 UTC. During this time, users may have had difficulty logging in or accessing Knewton.com. Operations returned to normal at 12:45 UTC.

  3. postmortem Jul 31, 2018, 05:06 PM UTC

    On July 29th, 2016, the Knewton Technology Team resolved an issue affecting Knewton.com. It began at 12:00 UTC and was resolved as of 12:45 UTC. During this time, users may have had difficulty logging in or accessing Knewton.com. Operations returned to normal at 12:45 UTC.

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