Resolved after 12 hours 18 minutes, affecting Knewton alta, on August 16, 2020.
On Saturday, August 15, 2020 at 8:55 UTC, the Knewton team discovered an issue affecting students trying to join courses with the knerd.me link. The Knewton team resolved the issue at 11:30 UTC, but if customers are seeing error messages, we recommend clicking the knerd.me link again after 10 minutes as the changes propagate. We’re sorry for any inconvenience this has caused.
Affected components
Update timeline
- monitoring Aug 16, 2020, 12:49 AM UTC
On Saturday, August 15, 2020 at 8:55 UTC, the Knewton team discovered an issue affecting students trying to join courses with the knerd.me link. The Knewton team resolved the issue at 11:30 UTC, but if customers are seeing error messages, we recommend clicking the knerd.me link again after 10 minutes as the changes propagate. We’re sorry for any inconvenience this has caused.
- resolved Aug 16, 2020, 01:07 PM UTC
This incident has been resolved.
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