WHOOP incident

Strava Authentication and Workout Processing

Resolved after 13 hours 50 minutes, affecting Third party integrations, on November 23, 2020.

identified Nov 23, 2020, 09:51 PM UTC

Update: Activity processing is live and feed image generation catchup is ongoing.

Started
Nov 23, 2020, 02:49 PM UTC
Resolved
Nov 24, 2020, 04:39 AM UTC
Duration
13h 50m
Detected by Pingoru
Nov 23, 2020, 02:49 PM UTC

Affected components

Third party integrations

Update timeline

  1. investigating Nov 23, 2020, 02:49 PM UTC

    We are currently monitoring degraded performance in our services and are experiencing delays uploading activities to Strava.

  2. investigating Nov 23, 2020, 03:29 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 23, 2020, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Nov 23, 2020, 07:02 PM UTC

    We are currently backfilling missing data and expect to resume live processing by 3 pm EST.

  5. identified Nov 23, 2020, 08:09 PM UTC

    Activity processing has caught up and are catching up on feed image generation now.

  6. identified Nov 23, 2020, 09:51 PM UTC

    Update: Activity processing is live and feed image generation catchup is ongoing.

  7. resolved Nov 24, 2020, 04:39 AM UTC

    This incident has been resolved.

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