WHOOP incident

Data uploads & activity processing delayed

Resolved after 3 hours 56 minutes, affecting Data uploads & processing, on November 26, 2020.

identified Nov 26, 2020, 08:20 PM UTC

A fix has been implemented and data is now catching up.

Started
Nov 26, 2020, 06:00 PM UTC
Resolved
Nov 26, 2020, 09:56 PM UTC
Duration
3h 56m
Detected by Pingoru
Nov 26, 2020, 06:00 PM UTC

Affected components

Data uploads & processing

Update timeline

  1. identified Nov 26, 2020, 06:00 PM UTC

    We are investigating a delay in data uploads and activity processing. Our engineering team is actively working on a fix. Your data will not be lost and will be caught up shortly.

  2. identified Nov 26, 2020, 07:45 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 26, 2020, 08:20 PM UTC

    A fix has been implemented and data is now catching up.

  4. resolved Nov 26, 2020, 09:56 PM UTC

    This incident has been resolved.

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