Resolved after 5 hours 12 minutes, affecting Core App Features and Data uploads & processing, on July 12, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 12, 2024, 01:00 PM UTC
We are investigating a delay in strain processing. Our engineering team is actively working on a fix. Your data will not be lost and will be caught up shortly. You may experience latency in loading the app.
- monitoring Jul 12, 2024, 01:19 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 12, 2024, 01:25 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 12, 2024, 03:23 PM UTC
We are continuing to monitor for any further issues.
- identified Jul 12, 2024, 03:50 PM UTC
Sleep and Strain calculations are behind in processing. Your data will be be saved and accessible after the issue is resolved but you may experience some delays in processing.
- monitoring Jul 12, 2024, 05:24 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 12, 2024, 05:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 12, 2024, 06:13 PM UTC
This incident has been resolved.
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