WHOOP incident

Product experience degraded

Resolved after 4 hours 17 minutes, affecting Core App Features and Login and 1 more, on September 20, 2024.

monitoring Sep 20, 2024, 12:53 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 20, 2024, 11:40 AM UTC
Resolved
Sep 20, 2024, 03:57 PM UTC
Duration
4h 17m
Detected by Pingoru
Sep 20, 2024, 11:40 AM UTC

Affected components

Core App FeaturesLoginData uploads & processingWHOOP AITeamsThird party integrationsPerformance Assessments

Update timeline

  1. investigating Sep 20, 2024, 11:40 AM UTC

    We are investigating an issue disrupting the app. Our engineering team is actively working on a fix. Your data will not be lost and will be caught up shortly.

  2. identified Sep 20, 2024, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 20, 2024, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 20, 2024, 03:57 PM UTC

    This incident has been resolved.

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