White Label Communications incident

Investigating slow UC Client connections in AWS

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on February 18, 2022 affecting UC Client, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2022, 04:49 PM UTC
Resolved
Feb 18, 2022, 05:28 PM UTC
Duration
38m
Detected by Pingoru
Feb 18, 2022, 04:49 PM UTC

Affected components

UC Client

Update timeline

  1. investigating Feb 18, 2022, 04:49 PM UTC

    Investigating slow UC Client connections in AWS

  2. identified Feb 18, 2022, 04:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2022, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results. At this time all UC Client issues have been resolved.

  4. resolved Feb 18, 2022, 05:28 PM UTC

    This incident has been resolved.