White Label Communications incident

Inbound/Outbound call failures

Notice Resolved View vendor source →

White Label Communications experienced a notice incident on April 26, 2022 affecting Inbound Calling and Outbound Calling, lasting 15h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2022, 09:40 PM UTC
Resolved
Apr 27, 2022, 01:07 PM UTC
Duration
15h 26m
Detected by Pingoru
Apr 26, 2022, 09:40 PM UTC

Affected components

Inbound CallingOutbound Calling

Update timeline

  1. investigating Apr 26, 2022, 09:40 PM UTC

    We are currently investigating inbound and outbound call failures in LAS, GRR, and PHL

  2. investigating Apr 26, 2022, 10:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 26, 2022, 10:53 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 26, 2022, 11:16 PM UTC

    The issue has been identified, and a fix is being implemented.

  5. monitoring Apr 26, 2022, 11:36 PM UTC

    A fix has been implemented, and call processing has been fully restored in all zones. White Label Engineering will be monitoring call processing and will provide updates. In addition, an RFO will be made available as soon as possible.

  6. resolved Apr 27, 2022, 01:07 PM UTC

    This incident has been resolved.