White Label Communications incident

Account creation issues

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on June 6, 2022 affecting Web Portal, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2022, 03:34 PM UTC
Resolved
Jun 07, 2022, 03:40 PM UTC
Duration
1d
Detected by Pingoru
Jun 06, 2022, 03:34 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Jun 06, 2022, 03:34 PM UTC

    We are currently investigating an issue with account creation. Partners may experience issues when attempting to create accounts or convert quotes into accounts.

  2. resolved Jun 07, 2022, 03:40 PM UTC

    Issue with account creation was identified and all systems appear to be operating normally.