White Label Communications incident

ATA Faxing and Fax to Email Delays

Major Resolved View vendor source →

White Label Communications experienced a major incident on November 3, 2022 affecting Fax, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2022, 02:22 PM UTC
Resolved
Nov 03, 2022, 06:05 PM UTC
Duration
3h 42m
Detected by Pingoru
Nov 03, 2022, 02:22 PM UTC

Affected components

Fax

Update timeline

  1. investigating Nov 03, 2022, 02:22 PM UTC

    We are currently investigating an issue with ATA Faxing and Fax to Email. Atlas faxing is operational and unaffected.

  2. monitoring Nov 03, 2022, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 03, 2022, 06:05 PM UTC

    This incident has been resolved.