White Label Communications incident

Inbound fax delays

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on November 4, 2022 affecting Fax, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 06:13 PM UTC
Resolved
Nov 04, 2022, 09:10 PM UTC
Duration
2h 56m
Detected by Pingoru
Nov 04, 2022, 06:13 PM UTC

Affected components

Fax

Update timeline

  1. investigating Nov 04, 2022, 06:13 PM UTC

    We are currently investigating inbound fax delays. Atlas faxing is unaffected at this time.

  2. investigating Nov 04, 2022, 07:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2022, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results. Inbound faxing delays may continue while normal traffic is processed.

  4. resolved Nov 04, 2022, 09:10 PM UTC

    This incident has been resolved.