White Label Communications incident

UC Client delays

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on November 9, 2022 affecting UC Client, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2022, 04:02 PM UTC
Resolved
Nov 09, 2022, 06:54 PM UTC
Duration
2h 51m
Detected by Pingoru
Nov 09, 2022, 04:02 PM UTC

Affected components

UC Client

Update timeline

  1. investigating Nov 09, 2022, 04:02 PM UTC

    We are currently investigating reports of slowness in the UC Client and issues with logging in.

  2. investigating Nov 09, 2022, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 09, 2022, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 09, 2022, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 09, 2022, 06:54 PM UTC

    This incident has been resolved at this time. If you are having any continued issues please reach out to our support team.