White Label Communications incident
Holiday routes activating early.
White Label Communications experienced a notice incident on November 23, 2022 affecting Inbound Calling, lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2022, 03:24 PM UTC
We are currently investigating an issue with some holiday routes activating a day early.
- identified Nov 23, 2022, 03:55 PM UTC
We have identified the issue related to holiday routes. Non-repeating holidays are currently the only impaired routes. While we work toward a resolution please use the repeating holiday options.
- monitoring Nov 23, 2022, 08:52 PM UTC
A fix has been implemented by the development team. We have actively resaved all non-recurring holidays. Please reach out to support with any continued issues.
- resolved Nov 23, 2022, 09:33 PM UTC
We will be marking this incident resolved at this time. Please reach out to support if you have any further issues.