White Label Communications incident

FaxBack inbound failures

Major Resolved View vendor source →

White Label Communications experienced a major incident on December 5, 2022 affecting Fax, lasting 5h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2022, 09:28 PM UTC
Resolved
Dec 06, 2022, 03:00 AM UTC
Duration
5h 31m
Detected by Pingoru
Dec 05, 2022, 09:28 PM UTC

Affected components

Fax

Update timeline

  1. investigating Dec 05, 2022, 09:28 PM UTC

    We are currently investigating issues with inbound faxing on our faxback server

  2. investigating Dec 05, 2022, 10:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 05, 2022, 10:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 05, 2022, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 06, 2022, 01:31 PM UTC

    This incident has been resolved.