White Label Communications incident

Click to call Impairment

Major Resolved View vendor source →

White Label Communications experienced a major incident on December 6, 2022 affecting Click-to-Call, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2022, 07:14 PM UTC
Resolved
Dec 09, 2022, 01:29 PM UTC
Duration
2d 18h
Detected by Pingoru
Dec 06, 2022, 07:14 PM UTC

Affected components

Click-to-Call

Update timeline

  1. investigating Dec 06, 2022, 07:14 PM UTC

    We are currently investigating an issue with the click-to-call plug-in as well as the quick call function in boomea.

  2. identified Dec 07, 2022, 02:01 PM UTC

    The issue has been identified and we are working on a solution.

  3. identified Dec 07, 2022, 09:45 PM UTC

    We have developed the fix for the click-to-call issue and will be implementing the correction this evening.

  4. monitoring Dec 08, 2022, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 09, 2022, 01:29 PM UTC

    This incident has been resolved.