White Label Communications incident

HTTPS Fax server Degraded Performance.

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on April 25, 2023 affecting Fax, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2023, 02:59 PM UTC
Resolved
Apr 27, 2023, 11:33 PM UTC
Duration
2d 8h
Detected by Pingoru
Apr 25, 2023, 02:59 PM UTC

Affected components

Fax

Update timeline

  1. investigating Apr 25, 2023, 02:59 PM UTC

    We are currently investigating issues with Hybrid fax to email/ATA account. This is currently affecting outbound sending via emails from hybrid accounts.

  2. identified Apr 25, 2023, 06:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 26, 2023, 03:46 AM UTC

    We are continuing to work to correct the issue. If you have having an issue with outbound email to fax, Please contact [email protected]

  4. identified Apr 26, 2023, 03:28 PM UTC

    We are continuing to work to correct the issue. If you are having an issue with outbound email to fax, Please contact [email protected] The support team has a workaround to correct this issue at this time.

  5. monitoring Apr 27, 2023, 08:01 PM UTC

    A fix has been implemented. If you are having continued issues with outgoing email to fax, please contact support.

  6. resolved Apr 27, 2023, 11:33 PM UTC

    This incident has been resolved.