White Label Communications incident

Portal access Sales and Finance incident.

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on June 2, 2023 affecting Web Portal, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2023, 02:53 PM UTC
Resolved
Jun 02, 2023, 04:19 PM UTC
Duration
1h 26m
Detected by Pingoru
Jun 02, 2023, 02:53 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Jun 02, 2023, 02:53 PM UTC

    We are currently investigating an issue accessing the Sales and Finances section of the portal. The development team is actively investigating the incident.

  2. identified Jun 02, 2023, 03:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 02, 2023, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 02, 2023, 03:55 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 02, 2023, 04:19 PM UTC

    This incident has been resolved.