White Label Communications experienced a minor incident on November 6, 2023 affecting Web Portal, lasting 17h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Nov 06, 2023, 08:21 PM UTC
We are currently investigating an issue with access invoices and quoting. Attempting to quote or access an invoice may result in a server error.
- identified Nov 06, 2023, 09:25 PM UTC
The issue has been identified with one of our data center providers. They are actively working to correct the issue.
- identified Nov 06, 2023, 10:02 PM UTC
We are seeing improved traffic but we are still waiting on more details from the datacenter at this time.
- monitoring Nov 07, 2023, 01:06 AM UTC
We have observed stable performance since 4pm est. Continuing to monitor at this time.
- resolved Nov 07, 2023, 01:42 PM UTC
We have seen continued stable performance. We are marking this incident solved at this time.