White Label Communications incident
Issues with Atlas web portal email delivery
White Label Communications experienced a notice incident on February 12, 2024 affecting Email Delivery, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2024, 02:35 PM UTC
We are currently investigating an issue with email delivery from the Atlas portal. We are aware of an issue with our downstream provider and are pursuing the issue with their team.
- identified Feb 12, 2024, 06:08 PM UTC
We have confirmed with our third-party email partner Mailgun that they are currently experiencing a DDoS attack and are working to mitigate the attack. This integration is essential to our outbound email communication from Atlas to our partners and end-users. As a precaution, we have intentionally halted invoice processing to avoid inconsistent delivery of those communications. As soon as the issue is resolved, we will resume normal billing operations and notifications will be dispatched accordingly. For status updates on mailgun, see: https://status.mailgun.com
- monitoring Feb 13, 2024, 02:05 PM UTC
Mailgun has stated that a mitigation is in place for the email delivery issues, all impacts of the attack have been mitigated at this time. We are continuing to monitor.
- resolved Feb 14, 2024, 02:57 PM UTC
This incident has been resolved.