White Label Communications experienced a minor incident on August 12, 2024 affecting CNAM Delivery, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
CNAM Delivery
Update timeline
- investigating Aug 12, 2024, 06:20 PM UTC
We are currently investigating an issue with CNAM delivery on inbound calls. The carrier is aware and looking into this issue currently. We will provide updates as they become available.
- identified Aug 12, 2024, 10:38 PM UTC
The CNAM carrier was able to identify the issue and put a fix in place.
- resolved Aug 12, 2024, 10:39 PM UTC
At this time we are seeing good CNAM dips after the implemented fix. We are making the incident as resolved.