White Label Communications incident

Issue using voicemail access, *97

Notice Resolved View vendor source →

White Label Communications experienced a notice incident on October 5, 2024, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2024, 02:50 PM UTC
Resolved
Oct 05, 2024, 09:44 PM UTC
Duration
6h 54m
Detected by Pingoru
Oct 05, 2024, 02:50 PM UTC

Update timeline

  1. investigating Oct 05, 2024, 02:50 PM UTC

    We are currently investigating reports of users having issues using the *97 code to access voicemail.

  2. monitoring Oct 05, 2024, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 05, 2024, 09:44 PM UTC

    This incident has been resolved.