White Label Communications incident

Boomea Application Connectivity

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on February 21, 2025 affecting UC Client, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 08:10 PM UTC
Resolved
Feb 21, 2025, 08:59 PM UTC
Duration
48m
Detected by Pingoru
Feb 21, 2025, 08:10 PM UTC

Affected components

UC Client

Update timeline

  1. investigating Feb 21, 2025, 08:10 PM UTC

    We are currently investigating an issue involving the Boome UC client. All voice services are active at this time. Only the boomea application is Impacted.

  2. identified Feb 21, 2025, 08:17 PM UTC

    The Development team and Engineering teams have identified the issue are are monitoring services being restored.

  3. monitoring Feb 21, 2025, 08:26 PM UTC

    A fix has been implemented and we are currently monitoring for stability.

  4. resolved Feb 21, 2025, 08:59 PM UTC

    This incident is being marked Resolved at this time.