White Label Communications incident

Atlas reseller portal access

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on May 9, 2025 affecting Web Portal, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 12:43 PM UTC
Resolved
May 09, 2025, 03:24 PM UTC
Duration
2h 41m
Detected by Pingoru
May 09, 2025, 12:43 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating May 09, 2025, 12:43 PM UTC

    We are currently investigating an issue with the reseller-level logins to the Atlas Portal. All Voice services are active at this time.

  2. investigating May 09, 2025, 01:13 PM UTC

    We are continuing to investigate the issue. At this time please use the unbranded domains to access your portal. Support can provide you with the link if you do not know your unbranded domain.

  3. identified May 09, 2025, 02:18 PM UTC

    The issue has been identified and we are seeing a positive response for branded URL access.

  4. monitoring May 09, 2025, 02:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 09, 2025, 03:24 PM UTC

    This incident has been resolved.