White Label Communications incident

Grand Rapids based registration and calling issues

Minor Resolved View vendor source →

White Label Communications experienced a minor incident on June 4, 2025 affecting Registration and Central and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 03:06 PM UTC
Resolved
Jun 04, 2025, 05:05 PM UTC
Duration
1h 59m
Detected by Pingoru
Jun 04, 2025, 03:06 PM UTC

Affected components

RegistrationCentralInbound CallingOutbound Calling

Update timeline

  1. investigating Jun 04, 2025, 03:06 PM UTC

    We are currently investigating an issue with calling and registration related to accounts homed in the Grand Rapids Data-center.

  2. identified Jun 04, 2025, 03:22 PM UTC

    We have identified an issue with one of our Upstream providers, Lumen. We will be steering traffic around this upstream link while we work with the provider and resolve the issue.

  3. monitoring Jun 04, 2025, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 05:05 PM UTC

    This incident has been resolved.