There were 5 Whereby outages since February 16, 2026 totaling 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an incident affecting streaming for all users. Streaming is unavailable at this time.
This incident has been resolved.
Type: Incident Duration: 4 days, 20 hours and 18 minutes Affected Components: Admin dashboard Mar 25, 14:09:22 GMT+0 - Identified - The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses. Mar 28, 01:00:00 GMT+0 - Resolved - This incident has been resolved. Mar 23, 11:22:22 GMT+0 - Identified - **What's happening** Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses. Mar 24, 13:56:57 GMT+0 - Identified - We are continuing to work on a fix for this incident together with the third party provider. Mar 23, 11:00:00 GMT+0 - Investigating - Customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We are currently investigating the root cause. Mar 26, 13:53:25 GMT+0 - Identified - We are continuing to work on a fix for this incident.
Type: Incident Duration: 1 hour and 22 minutes Affected Components: Admin dashboard Mar 3, 12:30:45 GMT+0 - Investigating - We are investigating the issue. Mar 3, 13:00:00 GMT+0 - Identified - We have identified the issue and we are continuing to work on a fix for this incident. Mar 3, 13:53:12 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 53 minutes Affected Components: Meeting rooms Feb 20, 11:17:44 GMT+0 - Investigating - We are currently investigating this incident. Feb 20, 12:09:04 GMT+0 - Identified - Feb 20, 12:10:41 GMT+0 - Resolved - This incident has been resolved. Feb 20, 12:09:35 GMT+0 - Monitoring - Whereby-hosted Recordings, Transcriptions, and Captions were unavailable starting 10:47am UTC. Sessions using Whereby-hosted storage that were already in progress at this time may have incomplete Recordings or Transcriptions.
Type: Incident Duration: 44 minutes Affected Components: Meeting rooms Feb 16, 16:00:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 16, 16:44:38 GMT+0 - Resolved -
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