Customer Insights Dashboard – Stale Data

Update timeline

1. resolved Mar 23, 2026, 11:00 AM UTC

   Type: Incident Duration: 4 days, 20 hours and 18 minutes Affected Components: Admin dashboard Mar 25, 14:09:22 GMT+0 - Identified - The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses. Mar 28, 01:00:00 GMT+0 - Resolved - This incident has been resolved. Mar 23, 11:22:22 GMT+0 - Identified - **What's happening** Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses. Mar 24, 13:56:57 GMT+0 - Identified - We are continuing to work on a fix for this incident together with the third party provider. Mar 23, 11:00:00 GMT+0 - Investigating - Customers may currently be seeing outdated data in the Customer Insights section of their dashboard. **Impact** \- Customer Insights data does not reflect the most recent activity \- Insights API is also affected. \- No data has been lost. All data will be available after the incident is resolved \- All other platform functionality is unaffected **What we're doing** We are currently investigating the root cause. Mar 26, 13:53:25 GMT+0 - Identified - We are continuing to work on a fix for this incident.