Whereby had 12 outages in the last 2 years totaling 3h 3m of downtime — averaging 0.5 incidents per month.
There were 12 Whereby outages since October 20, 2025 totaling 3h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating failed and slow responses from our customer insights api
We have cleared out some long-running jobs affecting the performance, monitoring....
This incident has been resolved.
Type: Incident Duration: 4 minutes Affected Components: Meeting rooms Sep 14, 09:59:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 14, 10:03:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 36 minutes Affected Components: Meeting rooms Sep 1, 12:16:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 1, 12:52:00 GMT+0 - Resolved - This incident has been resolved.
We are continuing to work on a fix for this incident.
This incident has been resolved.
We are currently investigating an incident affecting streaming for all users. Streaming is unavailable at this time.
This incident has been resolved.
Type: Incident Duration: 1 hour and 22 minutes Affected Components: Admin dashboard Mar 3, 12:30:45 GMT+0 - Investigating - We are investigating the issue. Mar 3, 13:00:00 GMT+0 - Identified - We have identified the issue and we are continuing to work on a fix for this incident. Mar 3, 13:53:12 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 53 minutes Affected Components: Meeting rooms Feb 20, 11:17:44 GMT+0 - Investigating - We are currently investigating this incident. Feb 20, 12:09:04 GMT+0 - Identified - Feb 20, 12:10:41 GMT+0 - Resolved - This incident has been resolved. Feb 20, 12:09:35 GMT+0 - Monitoring - Whereby-hosted Recordings, Transcriptions, and Captions were unavailable starting 10:47am UTC. Sessions using Whereby-hosted storage that were already in progress at this time may have incomplete Recordings or Transcriptions.
Type: Incident Duration: 44 minutes Affected Components: Meeting rooms Feb 16, 16:00:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 16, 16:44:38 GMT+0 - Resolved -
Type: Incident Duration: 1 hour and 8 minutes Affected Components: Meeting rooms Nov 15, 13:00:13 GMT+0 - Investigating - Our third party provider has an incident. We are currently investigating the incident. Nov 15, 13:25:15 GMT+0 - Identified - We have identified an alternative solution until our provider solves the incident on their side. We are currently working on it. Nov 15, 14:08:41 GMT+0 - Resolved - The fix has been deployed and the incident has been resolved.
Type: Incident Duration: 1 hour and 35 minutes Affected Components: Meeting rooms Oct 24, 15:30:00 GMT+0 - Investigating - We are investigating the issue. Oct 24, 15:34:17 GMT+0 - Identified - We have identified the issue and we are working on a fix to solve the issue. Oct 24, 16:49:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 17:05:23 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 day, 3 hours and 18 minutes Affected Components: whereby.com, Admin dashboard Oct 20, 10:33:00 GMT+0 - Resolved - AWS incident was resolved and everything in our service works as expected. Oct 20, 07:15:00 GMT+0 - Identified - One of our third party providers was affected by the AWS incident. There might be some issues with new signups and some subscriptions might not get properly updated.