WeVideo had 9 outages in the last 2 years totaling 22h 53m of downtime — averaging 0.4 incidents per month.
There were 9 WeVideo outages since May 31, 2024 totaling 22h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
WeVideo services experienced degraded performance and intermittent availability issues due to an ongoing outage affecting Amazon Web Services (AWS) infrastructure in us-east-1. This external incident impacted our ability to serve requests, process jobs, and maintain stable connections to core services.
WeVideo services might continue to experience degraded performance and intermittent availability issues due to an ongoing outage affecting Amazon Web Services (AWS) infrastructure in us-east-1. We're monitoring https://health.aws.amazon.com/health/status for updates.
AWS continues to see significant API errors and connectivity issues across multiple services in the US-EAST-1 Region. Right now the impacted services grew back up to more than 80, including the ones we need to ensure system operability. https://health.aws.amazon.com/health/status
AWS continues to see significant API errors and connectivity issues across multiple services in the US-EAST-1 Region. Right now the impacted services grew back up to more than 80, including the ones we need to ensure system operability. https://health.aws.amazon.com/health/status
AWS is still working to resolve the issue and has hinted at a potential fix. We expect their next update by 10:45 AM PDT and will keep you posted. Our service is functioning with interruptions. You're likely to experience slow loading or errors. Due to the AWS outage, we're currently unable to add more server resources to handle the load, which means things will be slower than usual. If possible, you may want to wait until the issue is fully resolved for the best experience. We're continuously monitoring our infrastructure and https://health.aws.amazon.com/health/status for updates.
AWS reports significant progress. They're seeing improvements with their systems and fewer errors across the board. We're also seeing improvements on our side with reduced errors and better stability. Things should continue to improve as AWS completes their recovery.
AWS reported the Increased Error Rates and Latencies incident was resolved. All WeVideo services are functional and stable. Users may still experience processing jobs, such as exporting, subtitling, being stuck in an invalid state. We recommend cancelling and restarting them.
This incident has been resolved.
We are experiencing Bad Requests in the Interactivity module, when trying to create or edit interactive videos. Investigating.
We are rolling out a patch and expanded our server resources to stabilize the platform. This has resulted in a significant reduction in errors, and performance should be improving for most users. Our team is closely monitoring the effectiveness of these measures while we continue to investigate the root cause.
Root cause identified: an unstructured error log message includes a request parameter that the logging system is misinterpreting as a timestamp. The patch that is being rolled out provides the correct fix.
Testing the patch identified an additional issue that we are currently investigating.
Patch updated and is being rolled out to production after passing internal testing.
The patch has been rolled out to production, after passing internal tests. We'll continue to monitor.
The partial outage has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
eu.wevideo.com is not responding and we are investigating a potential database issue that is causing the outage.
This incident has been resolved.
We experienced an elevated level of error responses on the media view pages in the web app. The issue has been identified and a fix has been deployed
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We've scaled up the number of servers and we're monitoring the situation
This incident has been resolved.