WeVideo incident
Degraded Performance due to AWS us-east-1 outage
WeVideo experienced a major incident on October 20, 2025 affecting API and Web app and 1 more component, lasting 18h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 12:31 PM UTC
WeVideo services might continue to experience degraded performance and intermittent availability issues due to an ongoing outage affecting Amazon Web Services (AWS) infrastructure in us-east-1. We're monitoring https://health.aws.amazon.com/health/status for updates.
- monitoring Oct 20, 2025, 03:38 PM UTC
AWS continues to see significant API errors and connectivity issues across multiple services in the US-EAST-1 Region. Right now the impacted services grew back up to more than 80, including the ones we need to ensure system operability. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 05:15 PM UTC
AWS continues to see significant API errors and connectivity issues across multiple services in the US-EAST-1 Region. Right now the impacted services grew back up to more than 80, including the ones we need to ensure system operability. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 05:17 PM UTC
AWS is still working to resolve the issue and has hinted at a potential fix. We expect their next update by 10:45 AM PDT and will keep you posted. Our service is functioning with interruptions. You're likely to experience slow loading or errors. Due to the AWS outage, we're currently unable to add more server resources to handle the load, which means things will be slower than usual. If possible, you may want to wait until the issue is fully resolved for the best experience. We're continuously monitoring our infrastructure and https://health.aws.amazon.com/health/status for updates.
- monitoring Oct 20, 2025, 07:15 PM UTC
AWS reports significant progress. They're seeing improvements with their systems and fewer errors across the board. We're also seeing improvements on our side with reduced errors and better stability. Things should continue to improve as AWS completes their recovery.
- monitoring Oct 21, 2025, 03:37 AM UTC
AWS reported the Increased Error Rates and Latencies incident was resolved. All WeVideo services are functional and stable. Users may still experience processing jobs, such as exporting, subtitling, being stuck in an invalid state. We recommend cancelling and restarting them.
- resolved Oct 21, 2025, 03:40 AM UTC
This incident has been resolved.