Core EDR/MDR was experiencing service degradation

Update timeline

1. identified Feb 11, 2026, 08:34 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience. Tracking Number: 5196965

2. identified Feb 11, 2026, 09:35 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. We appreciate your patience. Tracking Number: 5196965

3. identified Feb 11, 2026, 10:34 PM UTC

   Core EDR/MDR is currently experiencing service degradation. Workflows are not running as expected. Teams have identified the cause and are working to resolve the issue. Please be advised that workflows for malware remediation may not function, and manual remediation may be required. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5196965

4. monitoring Feb 12, 2026, 12:07 AM UTC

   Workflows have resumed normal operation; however, the platform is still experiencing partial service degradation. The team is actively monitoring system metrics and performance behavior to ensure stability. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5196965

5. monitoring Feb 12, 2026, 03:08 AM UTC

   Workflows have resumed normal operation; however, the platform is still experiencing partial service degradation. The team is actively monitoring system metrics and performance behavior to ensure stability. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5196965

6. resolved Feb 12, 2026, 06:07 AM UTC

   Core EDR/MDR operations have returned to normal, and all workflows are running as expected and no further service degradation is observed. This incident is now resolved. Our team will continue to observe post‑recovery metrics to ensure ongoing stability. Tracking Number: 5196965