Webroot incident

Zix - Hosted Exchange (HEX) - Some users unable to access mailboxes

Minor Resolved View vendor source →

Webroot experienced a minor incident on February 16, 2026 affecting Zix Hosted Exchange, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 01:30 PM UTC
Resolved
Feb 16, 2026, 07:34 PM UTC
Duration
6h 3m
Detected by Pingoru
Feb 16, 2026, 01:30 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Feb 16, 2026, 01:30 PM UTC

    Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3871043

  2. investigating Feb 16, 2026, 01:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 16, 2026, 07:34 PM UTC

    Zix - Hosted Exchange (HEX) is resolved. Tracking Number: IM3871043