Webroot experienced a minor incident on March 25, 2026 affecting XM SendSecure, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 09:20 PM UTC
XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3895665
- monitoring Mar 25, 2026, 10:14 PM UTC
XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3895665
- resolved Mar 25, 2026, 10:33 PM UTC
XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3895665