Core Archive UAE (ME) is currently experiencing degradation of service.

Update timeline

1. identified Mar 02, 2026, 06:15 PM UTC

   Core Archive UAE is currently experiencing a degraded state due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers may experience disruptions across Core Archive functionalities. We are actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.

2. identified Mar 03, 2026, 12:13 PM UTC

   Core Archive UAE is currently experiencing an outage due to regional conditions in the Middle East that are impacting our hosting provider’s operations in that area. As a result, customers will experience disruptions across Core Archive functionalities. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.

3. identified Mar 03, 2026, 01:57 PM UTC

   We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work toward resolution.

4. investigating Mar 08, 2026, 06:11 PM UTC

   Core Archive UAE (ME) is currently experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3884136

5. investigating Mar 08, 2026, 06:35 PM UTC

   Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborating with our hosting provider to mitigate the impact and restore full service as quickly as possible. We appreciate your patience. Tracking Number: IM3884136

6. investigating Mar 08, 2026, 07:28 PM UTC

   Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in degradation state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. We appreciate your patience. Tracking Number: IM3884136

7. investigating Mar 09, 2026, 03:30 AM UTC

   Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136

8. investigating Mar 11, 2026, 12:13 PM UTC

   Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136

9. investigating Mar 13, 2026, 12:38 PM UTC

   Core Archive UAE (ME) is currently experiencing a degradation of service. The system is back up but will continue to be in a degraded state. We are continuing to actively collaborate with our hosting provider to mitigate the impact and restore full service as quickly as possible. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience. Tracking Number: IM3884136

10. resolved Mar 28, 2026, 04:47 PM UTC

    The Core Archive UAE is currently operational and available. Some users in the region may experience occasional difficulty accessing documents uploaded prior to the start of the incident. We continue to monitor regional conditions in the Middle East, and services remain stable at this time. We will provide additional updates if there are any meaningful changes. If you have any questions or need assistance, please feel free to contact your account executive or reach out to support through your usual channel Tracking Number: IM3884136.