Webroot incident

Issues with multiple services hosted on ZixCentral

Minor Resolved View vendor source →
Started
Mar 31, 2026, 01:19 PM UTC
Resolved
Mar 31, 2026, 04:56 PM UTC
Duration
3h 36m
Detected by Pingoru
Mar 31, 2026, 01:19 PM UTC

Affected components

Zix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchiveZix Customer Portal Interface - ZixCentralZix Email Continuity - Legacy ContinuityZix Threat Protection - Zix Protect

Update timeline

  1. investigating Mar 31, 2026, 01:19 PM UTC

    The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020

  2. investigating Mar 31, 2026, 01:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 31, 2026, 02:13 PM UTC

    The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

  4. resolved Mar 31, 2026, 04:56 PM UTC

    The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. This issue is now resolved. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

Looking to track Webroot downtime and outages?

Pingoru polls Webroot's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Webroot reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Webroot alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Webroot for free

5 free monitors · No credit card required