WebID Solutions incident
VideoID failures due to ACD session drops
WebID Solutions experienced a minor incident on May 19, 2025 affecting VideoID, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 11:19 AM UTC
Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
- investigating May 19, 2025, 11:27 AM UTC
The VideoID service is currently operational without any anomalies. We are investigating isolated failures that currently indicate errors in the ACD.
- investigating May 19, 2025, 11:31 AM UTC
Further investigations reveal isolated session interruptions in the ACD.
- investigating May 19, 2025, 11:40 AM UTC
VideoID is operational, and we are currently investigating the cause of the brief interruptions in individual sessions.
- identified May 19, 2025, 12:36 PM UTC
We have identified the issue and started to fix it.
- monitoring May 19, 2025, 12:41 PM UTC
All redundant network components were restarted sequentially. We are currently monitoring the systems to ensure their continued correct operation.
- resolved May 19, 2025, 12:47 PM UTC
The incident has been successfully resolved. As of 12:55 PM, all affected systems are fully operational again. Monitoring shows no further anomalies, and no additional actions are required at this time. During the incident, only isolated VideoID processes were impacted. Overall, continuous service operation was ensured throughout. We’re sorry for any inconvenience. Thank you for your patience and understanding.