WebID Solutions incident

Database cluster outage

Critical Resolved View vendor source →

WebID Solutions experienced a critical incident on September 29, 2025 affecting AccountID and AutoID and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 09:07 AM UTC
Resolved
Sep 29, 2025, 10:04 AM UTC
Duration
57m
Detected by Pingoru
Sep 29, 2025, 09:07 AM UTC

Affected components

AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID

Update timeline

  1. investigating Sep 29, 2025, 09:24 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 29, 2025, 09:34 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 29, 2025, 09:37 AM UTC

    We have identified the issue.

  4. monitoring Sep 29, 2025, 09:44 AM UTC

    We are currently monitoring the situation to ensure correct operation.

  5. resolved Sep 29, 2025, 10:04 AM UTC

    The database cluster returned to normal operation at 11:32 a.m. The issue is resolved. We’re sorry for any inconvenience.