WebID Solutions incident

Outage IT Service Desk

Notice Resolved View vendor source →

WebID Solutions experienced a notice incident on April 2, 2024 affecting IT Service Desk, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 06:54 AM UTC
Resolved
Apr 02, 2024, 11:55 AM UTC
Duration
5h
Detected by Pingoru
Apr 02, 2024, 06:54 AM UTC

Affected components

IT Service Desk

Update timeline

  1. investigating Apr 02, 2024, 06:54 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. identified Apr 02, 2024, 07:18 AM UTC

    We have identified the issue and started to fix it.

  3. monitoring Apr 02, 2024, 11:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2024, 11:55 AM UTC

    The issue is resolved. We’re sorry for any inconvenience.