WebID Solutions incident

SignID Direct malfunction after software update

Notice Resolved View vendor source →

WebID Solutions experienced a notice incident on April 12, 2024 affecting SignID Direct, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2024, 10:43 AM UTC
Resolved
Apr 12, 2024, 11:23 AM UTC
Duration
40m
Detected by Pingoru
Apr 12, 2024, 10:43 AM UTC

Affected components

SignID Direct

Update timeline

  1. investigating Apr 12, 2024, 10:43 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. identified Apr 12, 2024, 11:02 AM UTC

    We have identified the issue and started to fix it.

  3. monitoring Apr 12, 2024, 11:15 AM UTC

    A fix has been deployed. We are currently monitoring the fix to ensure the correct operation.

  4. resolved Apr 12, 2024, 11:23 AM UTC

    The issue is resolved. We’re sorry for any inconvenience.