WebID Solutions incident

QES with signing service Namirial not possible

Major Resolved View vendor source →

WebID Solutions experienced a major incident on July 30, 2024 affecting AccountID and SignID and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 10:30 AM UTC
Resolved
Jul 30, 2024, 11:38 AM UTC
Duration
1h 8m
Detected by Pingoru
Jul 30, 2024, 10:30 AM UTC

Affected components

AccountIDSignIDSignID Direct

Update timeline

  1. identified Jul 30, 2024, 10:30 AM UTC

    Our QES service provider Namirial has reported technical issues with the signing process. Currently signing with Namirial is not possible. Namirial will post updates to this incident on their status page. Please see link below. https://status.namirial.com/incidents/gqz4xg5d81lz

  2. identified Jul 30, 2024, 10:30 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 30, 2024, 11:26 AM UTC

    Namirial has applied a fix. We are currently monitoring the situation.

  4. resolved Jul 30, 2024, 11:38 AM UTC

    The incident was resolved by Namirial. Signing with Namirial is available again.