WebID Solutions incident

Automated Call Distribution (ACD) Service Issue

Major Resolved View vendor source →

WebID Solutions experienced a major incident on December 17, 2024 affecting VideoID, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 11:32 AM UTC
Resolved
Dec 17, 2024, 04:04 PM UTC
Duration
4h 32m
Detected by Pingoru
Dec 17, 2024, 11:32 AM UTC

Affected components

VideoID

Update timeline

  1. investigating Dec 17, 2024, 11:53 AM UTC

    Our team is currently investigating an issue in the ACD. We will keep you informed about further steps and measures taken.

  2. identified Dec 17, 2024, 12:11 PM UTC

    We have identified the issue and started to fix it.

  3. monitoring Dec 17, 2024, 12:13 PM UTC

    A fix has been deployed. We are currently monitoring the fix to ensure the correct operation.

  4. monitoring Dec 17, 2024, 01:40 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 17, 2024, 04:18 PM UTC

    We are pleased to inform you that the issue has been resolved. We apologize for any inconvenience this may have caused. Once the analysis is complete, we will provide an update on this incident with further details.