WebID Solutions experienced a major incident on April 23, 2025 affecting AccountID and AutoID and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID
Update timeline
- investigating Apr 23, 2025, 11:29 AM UTC
Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
- monitoring Apr 23, 2025, 11:34 AM UTC
Affected services were restarted. We are currently monitoring to ensure correct operation.
- resolved Apr 23, 2025, 12:20 PM UTC
The issue is resolved. After five-minute interruption, some database services were restarted. There was no loss of data. During the outage, new transactions could not be created. We’re sorry for any inconvenience.