WebID Solutions incident

VideoID Outage – Service Interruption at Solingen Site

Major Resolved View vendor source →

WebID Solutions experienced a major incident on April 25, 2025 affecting VideoID, lasting 17h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 05:00 AM UTC
Resolved
Apr 25, 2025, 10:19 PM UTC
Duration
17h 18m
Detected by Pingoru
Apr 25, 2025, 05:00 AM UTC

Affected components

VideoID

Update timeline

  1. investigating Apr 25, 2025, 05:14 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. identified Apr 25, 2025, 05:55 AM UTC

    We have identified the issue and started to fix it. There has been an interruption in the connection between VSC Solingen and the data center.

  3. monitoring Apr 25, 2025, 06:10 AM UTC

    The affected route has been successfully reestablished, and all VideoID services are now fully operational again. We are currently monitoring the situation to ensure continued stability and performance. Further updates will be provided if necessary.

  4. resolved Apr 25, 2025, 10:19 PM UTC

    The routing issue impacting the Solingen site has been resolved. Network connectivity has been stable since the morning of April 25, 2025, and all affected routes were successfully re-established. Post-restoration monitoring has been completed without any further anomalies. No residual issues have been observed. The incident is now considered closed. We’re sorry for any inconvenience.