WebID Solutions incident
Degraded performance - Namirial Signing Service
Affected components
Update timeline
- investigating Apr 21, 2026, 03:16 PM UTC
Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners connected to the Namirial Signing Service may be impacted. Namirial is currently investigating the issue. We will keep you updated.
- investigating Apr 21, 2026, 04:07 PM UTC
Our TSP, Namirial, has informed us that their signing service is currently experiencing a full outage. We’ll keep you updated.
- identified Apr 21, 2026, 04:53 PM UTC
Our TSP, Namirial, has identified the root cause and is currently working on a fix. We will keep you updated.
- monitoring Apr 21, 2026, 05:40 PM UTC
Our TSP has identified the issue and deployed a fix. The signing service has been restored; however, Namirial is still reporting degraded performance. We will keep you updated.
- resolved Apr 21, 2026, 06:39 PM UTC
The problem has been resolved.
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