Webdox CLM incident

High Response Time and Degradation In Preview Service

Minor Resolved View vendor source →

Webdox CLM experienced a minor incident on September 25, 2024 affecting Webdox CLMS FrontEnd and Webdox CLMS Backend and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 08:40 PM UTC
Resolved
Sep 25, 2024, 11:23 PM UTC
Duration
2h 42m
Detected by Pingoru
Sep 25, 2024, 08:40 PM UTC

Affected components

Webdox CLMS FrontEndWebdox CLMS BackendGoogle Cloud Platform Google Kubernetes EngineWebdox CLMS Preview

Update timeline

  1. investigating Sep 25, 2024, 08:40 PM UTC

    Some transactions related to preview, workflows and requests are experiencing longer than usual processing times. We have identified the root cause and are implementing some improvements to our services.

  2. identified Sep 25, 2024, 10:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2024, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 25, 2024, 10:39 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 25, 2024, 11:23 PM UTC

    This incident has been resolved.