Webdam experienced a major incident on September 14, 2026 affecting Infrastructure and Core and 1 more component, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 04:20 PM UTC
We are actively investigating an incident causing intermittent 502 Bad Gateway errors, navigation latency, and upload/download delays for Webdam users. While our engineering team works to identify the root cause in the backend infrastructure, users can try refreshing their page as a temporary workaround. We will provide further updates as more information becomes available.
- investigating Sep 14, 2026, 04:21 PM UTC
We are continuing to investigate this issue.
- identified Sep 14, 2026, 05:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 14, 2026, 07:33 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 14, 2026, 09:55 PM UTC
This incident has been resolved.