Resolved after 10 minutes, affecting On-Call and Rootly Production Status service, on July 4, 2025.
Jul 4, 11:37 PDT Resolved - This incident has been resolved. Jul 4, 11:28 PDT Update - We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices. Affected users may experience: - Errors loading alert data - Web application access remains operational and unaffected. Jul 4, 11:27 PDT Identified - The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- identified Jul 04, 2025, 06:27 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 04, 2025, 06:28 PM UTC
We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices. Affected users may experience: - Errors loading alert data - Web application access remains operational and unaffected.
- resolved Jul 04, 2025, 06:37 PM UTC
Jul 4, 11:37 PDT Resolved - This incident has been resolved. Jul 4, 11:28 PDT Update - We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices. Affected users may experience: - Errors loading alert data - Web application access remains operational and unaffected. Jul 4, 11:27 PDT Identified - The issue has been identified and a fix is being implemented.
- resolved Jul 04, 2025, 06:37 PM UTC
This incident has been resolved.
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