Latency and failures when interacting with our app in Slack

Update timeline

1. investigating Aug 21, 2025, 06:09 PM UTC

   We are currently investigating increased reports of latency and failures when interacting with our app in Slack. Our team is actively looking into the issue and will provide updates as more information becomes available

2. identified Aug 21, 2025, 06:42 PM UTC

   We’ve investigated and found the issue is related to a broader ongoing incident at one of our infrastructure providers. You can follow their status updates here: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 While our Slack app is the most visibly impacted, we are also identifying potential effects on other services such as our web interface and APIs. Our on-call product remains operational. We’ll continue to share updates as we make progress.

3. resolved Aug 21, 2025, 07:47 PM UTC

   Aug 21, 12:47 PDT Resolved - This incident has been fully resolved and all services are functioning normally. There was no impact to on-call paging at any time. We’ll continue to monitor, but no further action is required. Aug 21, 11:42 PDT Identified - We’ve investigated and found the issue is related to a broader ongoing incident at one of our infrastructure providers. You can follow their status updates here: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 While our Slack app is the most visibly impacted, we are also identifying potential effects on other services such as our web interface and APIs. Our on-call product remains operational. We’ll continue to share updates as we make progress. Aug 21, 11:09 PDT Investigating - We are currently investigating increased reports of latency and failures when interacting with our app in Slack. Our team is actively looking into the issue and will provide updates as more information becomes available

4. resolved Aug 21, 2025, 07:47 PM UTC

   This incident has been fully resolved and all services are functioning normally. There was no impact to on-call paging at any time. We’ll continue to monitor, but no further action is required.