Duplicate Emails Received from Gmail
Affected: Web Hosting PleskReseller Hosting PleskWeb Hosting cPanelReseller Hosting cPanelCloud VPSVMWare VPSDedicated Servers
Web24 Outage History
Web24 is up right nowWeb24 had 7 outages in the last 2 years totaling 9200h 54m of downtime — averaging 0.3 incidents per month.
There were 7 Web24 outages since August 22, 2024 totaling 9200h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service Advisory: Website and Service Impact
Affected: Web Hosting PleskReseller Hosting PleskWeb Hosting cPanelReseller Hosting cPanelVMWare VPSDedicated Servers
Timeline · 5 updates
- identified May 18, 2026, 04:08 AM UTC
We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
- monitoring May 18, 2026, 04:48 AM UTC
The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
- identified May 18, 2026, 06:33 AM UTC
We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it. Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
- monitoring May 18, 2026, 11:33 AM UTC
The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
- resolved Jul 29, 2026, 01:32 PM UTC
This incident has been resolved.
Update – Recommended Security Updates for cPanel Servers
Affected: Cloud VPSMission Critical VPSVMWare VPSDedicated Servers
Timeline · 2 updates
Security Alert – cPanel, WHM and Webmail Access Restricted
Affected: Web Hosting PleskReseller Hosting PleskWeb Hosting cPanelReseller Hosting cPanelCloud VPSMission Critical VPSVMWare VPSDedicated Servers
Timeline · 3 updates
- identified May 08, 2026, 06:59 AM UTC
This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released. For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST. Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice. Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime. We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.
- monitoring May 08, 2026, 05:39 PM UTC
The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background. As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue. Workaround for VPS & Dedicated customers: Access the server terminal via WHM >> Terminal: These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied. Thank you for your patience and understanding.
- resolved Jul 29, 2026, 01:33 PM UTC
This incident has been resolved.
Security Advisory: Immediate cPanel Update Recommended for VPS & Dedicated Servers
Affected: Cloud VPSMission Critical VPSVMWare VPSDedicated Servers
Timeline · 4 updates
Emergency Xen VPS Hypervisor Maintenance
Affected: Cloud VPS
Timeline · 2 updates
- identified Oct 20, 2025, 02:48 AM UTC
We have noticed an issue with one of our XenServer hosts, which is preventing us from managing the VPSs through the XenCenter client. We will need to reboot the host, which may cause a interruption for a small segment of VPSs hosted on it. We will keep you updated on the progress.
- resolved Oct 20, 2025, 03:32 AM UTC
The host has been rebooted and all the VMs are now online
Intermittent Service Disruption for - Xen VPS
Affected: Cloud VPS
Timeline · 2 updates
- identified Aug 22, 2024, 05:25 AM UTC
At Web24, we are committed to providing exceptional service, and we regret to inform you of a brief disruption affecting a small number of VMs. We apologize for any inconvenience this may cause. Our System Engineers are addressing the issue promptly, and we expect minimal downtime. We will keep you informed of our progress and any important updates.
- resolved Aug 23, 2024, 09:28 AM UTC
This incident has been resolved.